Refund & Cancellation Policy
Last updated: June 2025
This policy outlines the terms under which refunds and cancellations are handled for services provided by Broke Hold LLC ("Broke Hold"). We are committed to delivering high-quality work and resolving any issues fairly.
Project-Based Services
For fixed-scope project engagements (web development, app development, SaaS builds, etc.):
- Deposits — Initial deposits paid to begin a project are non-refundable once work has commenced.
- Milestone payments — Payments made upon completion of a project milestone are non-refundable for work already delivered and accepted.
- Cancellation before work begins — If a project is cancelled before any work has started, a full refund of any advance payment will be issued within 10 business days.
- Cancellation mid-project — If a client cancels a project after work has begun, payment is due for all work completed up to the cancellation date. Any overpayment beyond work completed will be refunded.
Retainer & Ongoing Services
For monthly retainer agreements or ongoing service arrangements:
- Either party may cancel with 30 days written notice.
- Fees for the current billing period are non-refundable once the period has begun.
- No further charges will be made after the notice period ends.
Disputes & Revisions
If you are unsatisfied with delivered work, we encourage you to contact us within 7 days of delivery. We will work with you to address concerns through revisions as outlined in your project agreement. Refunds will not be issued for work that materially conforms to the agreed-upon scope and specifications.
How to Request a Refund or Cancellation
To request a refund or cancel a service, contact us in writing at contact@brokehold.com. Please include your name, company, project name, and reason for the request. We will respond within 3 business days.
Processing
Approved refunds will be processed within 10 business days to the original payment method. Processing times may vary depending on your payment provider.
Contact Us
For any questions about this policy, reach us at contact@brokehold.com.