Digital products
[REVIEW: set your digital-product refund terms. Suggested: if a playbook is not what you expected, email us within 14 days of purchase and we will refund it in full.]
Project-based services
- Deposits paid to begin a project are non-refundable once work has started.
- If a project is cancelled before work begins, any advance payment is refunded in full within 10 business days.
- If a project is cancelled mid-way, you pay for work completed to that point and any overpayment is refunded.
Retainers and ongoing services
Either party may cancel with 30 days’ written notice. Fees for a billing period that has already begun are non-refundable.
Disputes and revisions
Please raise any concern within 7 days of a delivery. Issues are handled through revisions under the project agreement. Refunds are not issued for work that materially conforms to the agreed scope.
How to request a refund
Email contact@brokehold.com with your name, the product or project, and the reason. We respond within 3 business days.
Processing
Approved refunds are returned to the original payment method within 10 business days. Your bank or card issuer may take longer to post it.