Watch real shoppers try to buy from your store
People in your target audience record their screen and talk out loud while they look for a product, compare options, and head to checkout. We watch every minute and send you the fixes that matter most, ranked.
From $495, delivered in three business days. Credited toward Monthly CRO.
Two sizes
Same shoppers, same write-up. Pay online, then fill in a five-minute intake. No calls.
Shopper Video Test
A first look at why visitors leave
- 5 shopper videos from your target audience
- Transcripts
- Written top 5 fixes, ranked
- Delivered in three business days
Shopper Video Test Plus
More shoppers, or two audiences side by side
- 10 shopper videos
- Split across two audiences or mobile and desktop if you like
- Transcripts
- Written top 10 fixes, ranked
- Delivered in three business days
Either one is credited in full if you start Monthly CRO within 30 days.
Everything you need to act this week
Shopper videos
About three minutes each, from shoppers who match your audience, recorded on your live store.
Your audience
Pick everyday shoppers or higher-income households, plus groups like parents, pet owners, homeowners, or frequent online shoppers.
Your tasks
We write the test script with you: find a product, compare, add to cart, and check out up to the payment step.
Transcripts
Every video comes with a transcript, so your team can skim and search what people said.
Ranked fixes
A written list of the changes most likely to lift orders, each with the video moments that show the problem.
Clips for your team
Short timestamps for the moments worth sharing with your designer or developer.
How it works
Buy
Pay online by card or bank account. It takes a minute.
Plan
Fill in a five-minute intake. We send back a one-page test plan for your written OK.
Record
Shoppers record their sessions. Most videos arrive within a day.
Deliver
Within three business days you get the videos, transcripts, and your ranked fixes.
Who it is for
A good fit if
- You want to know why visitors leave, from the visitors themselves
- You are planning a redesign, a new product page, or a checkout change
- You want proof before spending on development
Not a fit if
- You need statistical proof of a lift (that takes an A/B test)
- Your store is not live yet
Common questions
Which size should I pick?
Start with 5 shoppers if you want a quick read on one audience. Pick 10 if you want to compare two audiences, mobile against desktop, or simply more confidence in the patterns.
Who are the shoppers?
Vetted testers who match the audience you choose. They are not your customers and have never seen the store.
Do they actually buy?
They go up to the payment step without paying. Watching the path to checkout is where most problems show up.
What if a video is not useful?
If a video is unusable, we replace it at no cost.
Is it credited?
Yes. If you start Monthly CRO within 30 days, the full price comes off your first month.
Will you fix the problems too?
If you want. We can quote the fixes in writing, or roll them into Monthly CRO.
Questions before you buy?
Send your store URL and your question. You will get a written answer within one business day. No calls needed.
- Written reply within one business daySpecific to your store, with a price.
- No calls neededScope, price, and kickoff all happen in writing.
- NDA on requestYour data and numbers stay private.